We are committed to delivering the highest standards of service. If you are dissatisfied with any aspect of our refund recovery service, you have the right to make a complaint.

• How to complain:
  Please contact us directly with details of your complaint, including what happened, when it occurred, and how you would like us to put things right. You can contact us by phone, email, or post.
• Our procedure:
  We will acknowledge your complaint promptly. Our team will investigate and aim to resolve the issue fairly and transparently, keeping you informed throughout the process.
• Next steps:
  If you are not satisfied with our response, or if your complaint is not resolved within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Please ask for a copy of our Complaints Procedure for full details. We are dedicated to resolving complaints promptly and fairly to ensure client satisfaction and regulatory compliance.