1. Introduction
These Terms & Conditions govern your use of our refund recovery services. By engaging with our company, you agree to comply with these terms.

2. Services Provided
We assist clients in recovering refunds from financial institutions or other relevant parties. All actions undertaken are subject to applicable laws and regulations.

3. Client Responsibilities
You agree to provide accurate, complete information and documentation as requested. You must respond to our communications and cooperate throughout the process.

4. Fees and Payment
Our fees for services, including any success-based commissions or fixed charges, will be detailed in your client agreement. All payments must be made as agreed.

5. Limitation of Liability
We strive to secure successful refund outcomes but cannot guarantee results. We are not liable for losses resulting from inaccurate information provided by you or third-party decisions outside our control.

6. Data Protection
Your personal data will be processed in accordance with our Privacy Notice.

7. Complaints Procedure
If you are dissatisfied with our services, please refer to our Complaints Policy for guidance on resolving your concerns.

8. Amendments
We may update these Terms & Conditions from time to time. Changes will be published on our website and are binding once posted.

9. Governing Law
These terms are governed by the laws of [Insert jurisdiction, e.g., England & Wales].

10. Contact
For queries regarding these Terms & Conditions, please contact us.